Options to buy PADS4 digital signage
Feature comparisons of the purchasing options for PADS Licence Keys.
|Type||PADS License Subscription Model||PADS On Premise Licence Model|
|Licence||PADS Licenses are not owned but subscribed to||PADS licence is purchased outright and owned by customer|
|Support||Support is included in the subscription charge||Support is payable annually and is separate cost to the license|
|Updates||Updates and upgrades included in subscription charge||Updates and Upgrades available whilst under a support contract|
|Charges||Annual charges will apply to enable continued use of licences||Annual charges only apply for support contract|
|Initial Outlay||Lower initial outlay of Capex but ongoing costs thereafter||Higher initial outlay of Capex but no mandatory ongoing costs thereafter|
Please call to discuss your specific signage license requirements so we can generate an appropriate quotation to meet your needs.
Do I need to supply any Hardware in order to run the PADS Software?
Yes. This can be purchased from A+K, we have reliable Mini PCs which have been tried and tested for use with the PADS software. Alternatively you can provide your own and we can advise the specification you will need in order to run the software.
What if I no longer require use of the PADS Software?
If you are on a subscription model, at the end of your order term simply do not renew and access to the software will cease.
If you are on an On Premise model then you will always have access to the licences which you can cease use of any time. If you have a support contract this will run till the expiry date.
What happens if I allow my Support Contract to expire?
Access to the benefits included in the Support contract are based on continuous cover. Once the support contract expires with On Premise model you will no longer have access to Software Upgrades and updates. If you need these at a later date the support charges will need to be backdated to the date it expired.
Will my subscription licence or On Premise Support Contract auto renew?
No. We know how annoying this can be. We will contact you approximately 3 months prior to the expiry date with your renewal offer. If we don’t hear back from you the subscription or support contract will expire at the end of the current contract.
This does mean its important we are kept updated with relevant contact details to ensure the renewal notices reach the right people.
Is there a trial of the software available prior to purchase?
Yes. A 14 day trial is available. This can be requested through a link on the website or you can email firstname.lastname@example.org to request this.
Is training available for this software?
Yes. Training is available as an additional service. Please enquire for options.
Who do I contact if I have a problem with the software / hardware?
Contact Support@anders-kern.co.uk or raise a ticket directly on our support portal https://support.anders-kern.co.uk . If you have a subscription or Support Contract please note this on your enquiry to access the guaranteed response time benefits of your contract.
Does the software support cover the hardware too?
If you have purchased hardware this is not covered under the software contract. Hardware can be purchased with additional warranty options but hardware standard warranty is on a return to base basis. We can offer advice on Hardware issues under the support contract and handle any warranty repairs with the manufacturer on your behalf as part of your support contract but out of warranty repairs are not covered.
What happens if I need a site visit?
Site visits are not included in the Support Contract. This is because we anticipate that most issues can be dealt with remotely to help keep Contract costs down. If remote access is not possible under your company policies please enquire with us and we can look into a bespoke contract option to include site visits. Otherwise if a site visit is required this can be quoted as and when required.